Refund policy

Please read these terms and conditions contract carefully before using the services of Fassy_Couture. These terms and conditions govern your access to and use of our services, and by engaging our services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use our services.

We maintain a 14-day return policy applicable to all products, except for Made-to-order Products and Bespoke Products. If your order qualifies for this return policy, you are entitled to request a return within 14 days of receiving your item.

To be eligible for a return, the product must be in the same condition as when it was received—unworn, unused, with tags and hygiene seals intact, and in its original packaging. Additionally, a receipt or proof of purchase is required.

To initiate a return, please contact us at fassycoutureuk@gmail.com. Upon acceptance of your return, we will provide you with detailed instructions on how and where to send your package. Please note that all return shipping costs will be your responsibility. We recommend retaining your postage receipt, as we cannot be held liable for any products lost in transit. Products returned without prior authorisation will not be accepted.

For any inquiries regarding returns, you may contact us at fassycoutureuk@gmail.com

Damages and Issues

We kindly request that you inspect your order upon receipt. Should you discover that the item is defective, damaged, or if you have received an incorrect item, please contact us immediately so that we may assess the issue and rectify it.

Exceptions / Non-returnable Items

Certain categories of items are non-returnable, including custom products (such as Made to Measure, Made to Order purchases, or personalised items). Should you have any questions or concerns regarding a specific item, please do not hesitate to reach out. Regrettably, we are unable to accept returns on sale items.

Exchanges

Please note that we do not currently offer exchanges.

Refunds

We will notify you upon receipt and inspection of your return, informing you whether the refund has been approved. You will receive a full refund for the product value, excluding delivery costs, unless the order is cancelled prior to shipment. All refunds will be processed back to the original payment method. Please allow up to 14 days for the refund to reflect in your bank account.

Made-to-order Products

The returns policy for all Made-to-order Products will be specified on the respective product page or in separate Terms and Conditions at the time of order.

Bespoke Products

The returns policy for all Bespoke Products will be outlined in separate Terms and Conditions at the time of order.