Introduction

Please read these terms and conditions contract carefully before using the services of Fassy_Couture. These terms and conditions govern your access to and use of our services, and by engaging our services, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms and conditions, please do not use our services.

Services provided

• • Our bespoke tailoring business offers custom-made clothing services, this includes dinner dresses, birthday dresses, civil and traditional wedding dress, white wedding dress, party dress and special occasion dress.
• • We provide consultations, measurements, garment selection, fabric choices, fittings, self-design, dress embellishments, hip padding, waist snatching, alterations, and other related services necessary for the creation of customised garments.

Ordering processes

• • To initiate an order, you can schedule an online appointment with us via our Instagram page, WhatsApp or TikTok, where we discuss your preference, provide some advice on fabric choice, style and design option.
• • A deposit may be required to secure your order (that will be 60% of the agreed amount) and the remaining balance will be paid upon completion of your garments, before delivery is made.
• • Note that this deposit is non-refundable after the cooling off period in our ‘cancellation and refund’ section as we would have disbursed the funds to different vendors after these cooling off period to get the necessary materials needed to make your dress and sort out other expenses for your dress.

Measurements and fittings

• • For a garment to fit properly, precise measurements are essential. During the initial consultation we will obtain precise measurements either virtually or physically.
• • The complexity of the garment(s) and the specific requirements are considered while scheduling fittings. It is your duty to show up for the fittings on time.

Fabrics and materials

• • We will request for you to bring your fabric material if you have one already. If you do not have your own fabric material(s) we are happy to source the fabric material(s) for you provided that the price we concluded will adjust as it will now include the fabric material(s) cost – In this process we will share with you the different fabric material(s) we’ve sourced, and once you’ve selected your most preferred fabric material(s) we will purchase it.
• • If you provide your own fabric, we are not responsible for any defects, inconsistencies, or limitations in the final product resulting from the quality or suitability of the fabric.

Completion and delivery

• • During the meeting, the timeline for finishing your clothing will be discussed. However, delays could occur due to external factors like fabric availability, customer demands for customisation, or unforeseeable events.
• • If there are any significant delays, we will do our utmost to notify you and attempt to find mutual beneficial solutions.

Alteration and adjustments

• • After the garment(s) are finished, if any little alterations are needed, we will offer appropriate alteration services at no extra charge.
• • Substantial revisions or changes that go beyond the agreed-upon design during the initial consultation may result in extra fees.
• • During the fitting session with us, you must confirm with us if you are satisfied with the fit of your dress because after the fitting and collection of the dress, we will consider our business transaction concluded at this time and we will not be responsible for any defect on the dress after collection.

Pricing and payment

• • During the consultation, the costs for our custom tailoring services will be discussed and decided.
• • To begin the order, we will demand a deposit that we will decide upon. Unless we fail to perform our duties under these terms and conditions, the deposit is non-refundable.
• • The remaining balance shall be paid upon completion of the garment(s) and prior to their release or delivery.

Cancellation and refund

• • must provide us prompt written notice if you desire to cancel your order.
• • Unless we fail to meet our duties under these terms and conditions, the deposit paid at the time of order is non-refundable.
• • Cancelling an order after work has started on it may result in additional fees to cover any costs incurred.
• • Our client will have 14days from the date of delivery receipt to return any unused items and receive a refund from Fassy_Couture or any of its representatives. Please note that we do not currently offer exchanges.
• • Items must include all original tags and be in the same pristine, that is untouched, clean and sellable condition that they were received. They must be in their original packaging.
• • Items sold are final sale and are not eligible for returns, kindly note that this does not affect your statutory rights.
• • Items must include all original tags attached, be unwashed, unused and never worn, not have make up stains / fake tan other marks (including sweat marks), not have smell of pets, washing powder or perfume, not have evidence of outdoor wear, not be considered unhygienic to resell.
• • Garment (s) that do not comply with these conditions will not be accepted and will be sent back at the expense of the customer.

Additional

• Make sure to observe your dress vividly when you come in for fittings, Once your fittings has been done and you collect your dress from us, you cannot bring it back later for additional alteration else at extra cost and you have to wait till we book you in for a date before bringing your dress back, you cannot just show up without booking you in.

Consumer’s consent

• kindly let us know at the time of deposit if you do not want to appear on any of our social media page. After we make your dress, we would like to put any nice pictures we get from you on our page. Website, TikTok or Instagram.